Learning Experience Coordinator

/by

RNW Media is an international digital media organisation, working for social change. We believe in a world in which young people, in all their diversity, confidently claim their rights, assume their place in society and drive social change.

Our mission is to accelerate the impact of changemakers by co-creating youth-centred digital media solutions built on data insights and mutual learning experiences. We work with those who, like us, want to unleash the potential of young people aged 15 to 30, using the Sustainable Development Goals (SDGs) relevant to young people as our compass.  We work in countries where the human rights of young people are under threat. Connecting with young people through digital media is instrumental in our approach to achieving sustainable, inclusive, and stable societies by 2030.

We are proud to have 75 years of experience in the media sector, over 50 years as a training centre and more than 10 years working for impact.

  

RNW Media is looking for a:

Learning Experience Coordinator

In a challenging, international and dynamic environment   

Part-time 28 hours/week, hybrid/Haarlem, temporary role for 6 months, starting asap  

 

Purpose of the position 

The Learning Experience Coordinator ensures smooth, efficient and cost-minded running of courses, with a focus on continuous improvement to the quality of overall customer experience (for scheduled courses, customized trainings and coaching, any format offered). 

 

Your key responsibilities

Course Coordination  

  • Plan and manage the (scheduled/customized) course calendar and scheduling. 
  • Oversee admissions and course administration (e.g., participant records, attendance, certificates, and course updates). 
  • Prepare and update participant materials, including welcome packs, website content, and online platform information. 
  • Provide course-related information and guidance to potential and enrolled participants. 
  • Ensure compliance with accreditation standards (NLQF, COBRK, ISO). 

CRM Management  

  • Maintain and optimize CRM workflows, templates, and participant records. 
  • Ensure accurate data entry and updates in the CRM system for participants and relevant contacts. 

Administrative Tasks  

  • Coordinate and negotiate contracts with suppliers for venues, catering, and other services. 
  • Monitor and execute the operational budget and tracking costs. 
  • Manage course logistics, including travel arrangements for participants and staff. 
  • Ensure adherence to internal health, safety, and security standards for all courses. 
  • Maintain proper storage and organization of course materials and documentation. 
  • Oversee SharePoint organization and documentation processes for easy accessibility. 

 

What you bring  

  • A Bachelor’s degree or higher in a relevant field;
  • 3-5 years of experience in operations, training coordination, or customer support;
  • Experience working with international teams and customers;
  • Excellent organizational and multitasking skills to manage multiple priorities;
  • Proficiency in CRM tools (Zoho experience is a plus) and digital platforms like SharePoint;
  • Strong problem-solving skills and attention to detail;
  • A proactive, self-sufficient, and resourceful approach to work.

 

What do we offer?

Working at RNW Media is much more than a job. In addition to a competitive salary and benefits, you support young people to drive social change. You also become part of a young and multi-cultural team of highly skilled professionals. We are a flexible project-based centre of expertise where you work in multidisciplinary teams. We have an informal and flexible work structure that emphasises wellbeing as much as it does quality of work.

At RNW Media we have a competitive Compensation & Benefits package. This job is graded in salary scale 6 (€ 2.949,84 – € 4.074,90). Your salary and placement within the scale will be dependent on experience and expertise. We offer a temporary role for 6 months, with no guarantee for renewal.

As RNW Media, we are committed to reflecting the young people for whom we work. We aim to build as diverse a team as possible, whether it be in relation to gender, ethnicity, sexual identity or age.

 

How to apply

  • Apply HERE by sending your complete application before March 4th, 2023;
  • In your application letter outline demonstrable examples how you meet the requirements of the role;
  • Please indicate in your cover letter or CV from which date you can start;
  • Only applicants with a valid residence and work permit for the Netherlands will be considered.